Wednesday, 27 May 2009

Community Help Forum 2.0

Today marks an exciting change for the Community Help Forum: We'll be transitioning from the Google Groups platform to a new support platform which we believe will make it even easier for you to find help and share knowledge with one another. In addition to an updated look and feel, the new Help Forum has some useful features geared toward better serving your needs.



So what's new?



* Particularly great answers can now be marked as a "Best Answer,” so users with a similar problem can find the solution quickly and easily.

* The new Help Forum keeps track of user reputation. You can immediately tell which posters are YouTube employees, top contributors, seasoned posters, or new posters. As users make positive contributions to the Forum, their reputation will increase, and so will their capabilities.

* Other benefits of the new Help Forum include the ability for you to link to Help Center content, blogs, websites, YouTube videos, and images in your posts.



What about the content from the old Help Forum?



The content from the Google Help Groups will not disappear, but we are closing the Help Groups from additional new posts. You can post all your questions and answers in the new Google Help Forum. Don't worry -- you'll still be able to search and read previously posted Google Help Groups content through the Help Center.



Definitely stop by the new Help Forum, give us feedback on what you like or don't like, and make yourself at home...



See you soon!

The YouTube Team

14 comments:

FilmmakerMichael said...

Awesome, this should help alot of people, including me. The old forum i never really could find the answers i needed, so this is great. Thanks guys!

realcelestialphoenix said...

with the old forum- you needed a google account to use it.

can the new one be used/accessed with just a youtube account?

LuxuryYachtCharter said...

That is such a great forum and 2.0 is the future in terms of viewers participating in the creation of the web.

Regards
Henry
http://www.alrightprinting.com/

worraker13 said...

it had better work
p.s - bring back old bulletins.

faiz2uonclub said...

Yes, It Would Help Them Economically...
Best Of Luck Africa :)

flashart said...

I'm a Big Fan of the Africa Cup and enjoy seeing the different countries on the field of play.

I hope this World Cup brings the whole Continent together.

I have a sombre feeling though that most of the £$£$£$£ will end up in the pockets of the 1% of Uber Rich
Zillionares- and that the ordinary folk will see little- if any- of the
£1000,0000'$ that will be changing hands.

( On THAT count- Let's hope I'm wrong.... )

abadiasiis1977 said...

iam abdi samatar iam 35 years ald iam payer this broudband from T-MOBILE. UK iam one of user internet please iwana use youtupe video please can you helpme aboout that

waluigimaster said...

The thing that annoys me with the forums, is that I have to have a google account to use the forums.

Why can't I just use my youtube account? It would be much better! thx

24192746 said...

I reckon it does not matter where you put your questions, whether in the help group or the new forum. Google as always made sure that the customer is king. That is why they are the biggest and best search engine.
I am sure the Help Forum will be cool.

BilleF said...

It's a great effort, but to be honest, I have always had better results just entering my query into Google than searching through a particular forum. Even for Google forums.

Why this is is beyond me, but maybe a forum that incorporates a wider Google search would be useful.

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